Touchpoint Group

Headquarters Auckland, New Zealand
Stage Seed
Company Size 11-50 Employees


Touchpoint Group’s purpose is to automate the organisation and accurate categorisation of customer feedback data into reporting frameworks for decision-makers in banking, insurance, and telecommunications organisations.
They deploy knowledge graphs supported by natural language understanding and semantic search technologies to enable their Ipiphany SaaS platform to go narrow and deep to achieve the scale and accurate results required by stakeholders. New technology developments such as Large Language Models are being deployed to reduce human effort and enhance outputs.